Support

Need technical support?

Reach the Algorims support team for AWS, DevOps, Kubernetes, security, backup, cloud migration, and infrastructure issues.

Raise a Support Ticket Client Login

Email Support

For technical issues and service requests.

[email protected]

Customer Portal

Track tickets, reply to engineers, and view ticket status.

Client Login

Submit a Ticket

Create a support request directly from the website.

Create Ticket
Submit a ticket

Tell us what's going on

Fill out the form and our engineers will get back to you within the SLA for the priority you select.

  • Secure handling

    Your request is routed straight to the Algorims support queue.

  • Real engineers

    Tickets are triaged and answered by the team that runs your infrastructure.

  • Tracked end-to-end

    Follow status, replies, and resolution in the customer portal.

Support hours

Monday – Friday
9:00 AM – 6:00 PM IST
Emergency support available around the clock for active support customers.

Priority & response

How we classify and respond to incoming tickets.

Critical Production outage or direct business impact.
High A major function is affected.
Medium Partial issue with a workaround available.
Low General query or information request.

Still need a hand?

Email us directly or visit the Algorims website to learn more about what we do.

[email protected] algorims.com